FAQ

Yes. Any piece can come back within 30 days after delivery, opened or unopened. Pieces you have worn are accepted too. To start, email support@the-prepmaster.com with your order number or the confirmation email.

The refund goes to the payment method you used at checkout. It is issued within 5 to 10 business days after your return reaches us. Your bank may need a few more days to show the credit.

To switch to a different piece, send the first one back for a refund. Then place a new order for the piece you want. Standard shipping on that order is free.

Processing takes 1 to 3 business days. Once dispatched, a US parcel is expected within 5 to 10 business days. Standard shipping costs nothing on any US order.

A tracking number is emailed to you once the parcel ships. The carrier can take up to a day to post the first scan. Cannot find the email? Write to support@the-prepmaster.com and a copy is sent again.

Parcels travel with a US parcel carrier. The shipping email names the carrier holding your order and links to its tracking page.

Yes, until the order is dispatched. Email support@the-prepmaster.com with the order number and the corrected address. Once the carrier has scanned the parcel, it can no longer be redirected.

Tracking stuck, or a week past the estimate? Send us the order number. We raise a trace with the carrier on your behalf. A parcel the carrier declares lost is replaced or refunded, your choice.

Your card statement lists PREPMASTER. That line appears one time per order and matches the order total. Unsure of a charge? Email support@the-prepmaster.com and we find the matching order.

Every order is one charge, taken once. There are no subscriptions, memberships or recurring payments. Your card is charged again only if you place another order.

Fill in the Cancel an order page, or send your order number to support@the-prepmaster.com. Not yet shipped? The order may be stopped and refunded in full. Already shipped? Return it under the 30-day policy.

Checkout sends card details, encrypted, straight to our payment processor for the charge. PREP MASTER never holds your full card number or the security code.

Stones are listed under the names they are sold by. Some are dyed, stabilised or treated, and the product page says which. Metal is stainless steel or plated base metal unless the page names another. Shungite is a carbon-rich black stone mined in Karelia, Russia.

Remove pieces before swimming, showering or applying lotion. Wipe each one with a soft, dry cloth after wear. Store pieces apart in a case, so stones stay unscratched and chains stay untangled.

Support is open Monday – Friday, 9:00 AM – 6:00 PM EST. Anything sent after hours gets a reply the following business day.

Email support@the-prepmaster.com or call +1 (866) 546-1766, Monday – Friday, 9:00 AM – 6:00 PM EST. Email suits photos and order details best, since everything stays in one thread.